Customer reviews of Langmans

By Liz H on 13 August 2023 | Purchase not verified

I recently bought a car from Langmans in Trowbridge. I'm very happy with the car. It's just what I wanted, came with a fresh MOT and full service history. There was a problem with the car after I bought it, I returned to have the work done at Langmans. There were no issues and they were happy to honour the three month warranty no quibbles. Richard and Adrian are very friendly and helpful and I think they went out if their way to provide a good service. Would happily recommend and buy from them again. Thank you.

By Oliver H on 01 September 2022 | Purchase not verified

Best dealership I've ever dealt with. Richard was extremely friendly and helpful and just a general delight to do business with. A small problem cropped up shortly after purchase and, although it didn't affect the running of the car as such, Richard didn't hesitate in getting it repaired to make sure I had a fully working vehicle. I would have full confidence buying from Langman's again.

By Anonymous on 28 June 2022 | Purchase not verified

Really great service and experience of buying my car. Not bought a car on my own before, but from start to finish Richard was very helpful, professional and friendly. Bought a Citroen C3 , which did consequently have some issues that were not evident on my purchase. I was unable to get it fixed at my local garage, but Richard took it back and sorted me out with no questions. Would highly recommend Langmans for a place to buy a car and for service and repairs!

By Robert B on 17 May 2022 | Purchase not verified

Richard wa a true Gentleman. Very very helpful. Ifthe garage was closer i would buy all my cars from him.

By Anonymous on 07 June 2021 | Purchase not verified

Brought my car from here 1 year ago whilst in the lockdown situation. The guy couldn’t be more helpful and polite when trying to sell you a car, he would go above and beyond and he even said he would give me a new full MOT and Service. I’m only young and went to this garage and trusted that I was being sold a car that’s decent and works. Within 2 weeks of having the car the clutch snapped away from the engine along with the break cord. This was then fixed back at the garage but took a week as wrong parts were ordered. I’m now having to pay £400 to fix the car as it has failed the lastest MOT.... when I have barely been driving this last year due to all the lockdown restrictions and not working. It failed due to Having serious faults with the wheel alignment and the tyres being dangerous and very very old. I was told this should have been seen and sorted when I brought the car a year ago but it wasn’t. STAY AWAY! Overpriced cars that need a lot of work doing to them. I hope I don’t find more issues with the car.

By Jacqueline S on 01 February 2021 | Purchase not verified

Bought a Fiesta for my daughter in June 2020. Quickly developed a fault, but equally quickly sorted by dealer and has given absolutely no trouble since. Very pleased with service and courtesy.

By Lorna M on 19 December 2020 | Purchase not verified

I have always brought cars from Richard he has always gone that extra mile to help both car drivers in our family although always busy he finds time for you. There has been occasions throughout the years that a car has not started or broken down a quick phone call to richard he has collected the car and promptly dealt with the problem we cannot thank him and his staff enough We would not consider using anyone else great service every time

By anne S on 05 November 2020 | Purchase not verified

I was first told about Langman's by a friend who had used them for 30 years. I am now as much of a fan as her. Richard and Luke have been repeatedly kind and helpful, for example honouring a warranty without quibble in a "grey area " date-wise. The service and care from Langman's doesn't change no matter the price paid for a vehicle. Instead of dreading my next visit - for an MOT or whatever, I can go, knowing that I will receive a fair and professional service.

By Mr & Mrs F on 22 June 2020 | Purchase not verified

Once again great service from Richard at Langmans. We purchased a 2015 Peugeot 208 and couldn't have been treated better if we'd purchased a more expensive newer vehicle. After the warranty had expired he was most helpful with a slight problem that arose without trying to get further business. We have been more than happy with our purchase and wouldn't hesitate to buy another vehicle from Langmans.

By Will L on 22 February 2020 | Purchase not verified

As like many before me I bought a car off Langmans and within days I noticed an engine fault. I returned it twice to him neither times did solve the problem or fix it. He however did lie how the work that did to fix the car. Within the consumer rights act 2015 I was within my rights to demand a full refund because the above reason. He denied this and was very slow in reply to my emails in order to run down the time the car was under warranty. I reported him to the motor ombudsman and threaten him with legal action if he didn't grant me my refund. He eventual gave me a full refund. He will lie and delay his way out of having to part with money that is not rightly his. He is not to be trusted he shouldn’t be allowed to trade vehicles. DO NOT BUY A CAR OF THIS MAN.

Reply from Langmans on 20/03/20

Hello Will, Thank you for your review. You have omitted to say that you moved house and job from Wiltshire to London and the estate car was ideal for that and obviously in london you dont need the car so it served its purpose. Good luck with your new job. RICHARD LANGMAN GARAGE OWNER>